Tesco Bank Tackles the Problem of Serving Customers

All eyes are fixed on the JP Morgan Chase annual meeting on May 21.  Hotly debated is Jamie Dimon’s dual role on the board and as CEO.  This may mask more fundamental problems.  The head of Tesco says, ““When we took over the business we removed all sales targets, we immediately removed all the incentives. We were under no pressure to do this. I took the view that incentives and targets are ineluctably corrosive. That single move has refocused people on focusing on the customers.”  Dimon seems more interested in a 25% return on his high risk investments.  Article  bank

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